Help Centre - FAQs

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Sales Team
Here to help with any sales enquiries you may have.

Customer Experience
Here to help with any general enquiries you may have.

info@ciporcelain.com.au

Call Us

(61) 452 260 717

Mon - Fri
10:00am - 6:00pm (AEST)

Find Us

Melbourne Showroom:

1/163 Lonsdale St, Melbourne

Mon - Fri
10:00am - 6:00pm (AEST)

Armadale Showroom:

8a Evergreen Mews, Armadale

Mon - Fri
8:00am - 3:00pm (AEST)

Explore the Ci Porcelain FAQ page for answers to your questions about our premium ceramic tableware. Learn about product care, shipping, returns, and more. Discover why Ci Porcelain is Australia's go-to brand for elegant, high-quality porcelain. Shop with confidence and enhance your dining experience.

Broken Glass? Don't Worry.

FAQ - Frequently Asked Questions

Here are the answers to some of the most frequently asked questions about our products, website, and services. If you still can't find what you're looking for, contact one of our Customer Advisors who'll be more than happy to help.
Q1: Are your products microwave and dishwasher safe?

A: Most of our products are microwave and dishwasher safe. However, for items with delicate designs or gold accents, we advise hand washing to preserve their finish. Please refer to the product description for specific care instructions.

Q2: Can I modify or cancel my order?

A: Yes, you can modify or cancel your order within 24 hours of purchase. Please contact our customer service team for assistance.

Q3: How do I return an item?

A: If you are not completely satisfied with your purchase, you can return or exchange it within 30 days. Items must be unused and in their original packaging. Please contact our customer service team to initiate the return process.

Q4: What if my item arrives damaged?

A: If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or a refund.

Q5: Do your products come with a warranty?

A: Yes, all our products come with a 365-day warranty. This warranty covers any manufacturing defects. Please retain your proof of purchase for warranty claims.

Q6: How long does shipping take?

A: Shipping times vary depending on the destination. For Australian orders, standard shipping typically takes 3-7 business days.

Q7: How can I contact you?

A: You can reach us via email at ciporcelainau@gmail.com or by phone at +61 452 260 717. Our mailing address is 1/8a Evergreen Mews, Armadale, VIC, Australia. For more information, please visit our Ci Porcelain website.

For any other inquiries or further assistance, feel free to get in touch with our friendly customer service team. We are here to help you with any questions or concerns you may have.

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